Norfolk General Hospital’s Emergency Department (ED) is currently experiencing a high volume of patients.
The ED prioritizes individuals with life-threatening or critical conditions, which means those with less urgent health concerns may face longer wait times.
Hospital staff ask the public to consider other care options for non-urgent matters, helping to ensure emergency services remain available for patients who need immediate attention.
Residents seeking care for non-urgent issues have several options:
UrgentCareOntario.ca: Access virtual or in-person care, 24/7, from anywhere in Ontario.
Health811: Speak with a registered nurse by phone or online at health811.ontario.ca
Ontario pharmacists: Help with common concerns like UTIs, pink eye, rashes, and more—no appointment required.
Family doctors: Ideal for checkups, prescriptions, and follow-up care.
Local Clinics Offering Accessible Care
For those without a family doctor or seeking pediatric care, Norfolk County offers dedicated clinics:
Norfolk Family Health Team – Primary Care Access Clinic
Provides care for minor illnesses, prescription renewals (non-narcotic), referrals, vaccines, and chronic conditions.
185 Robinson Street, 2nd Floor, Simcoe
Call 519-582-2323 to book an appointment
Pediatric Urgent Care Clinic
Evening care for children with minor illnesses or injuries.
Roulston’s Wellness Centre, 65 Donly Drive North, Simcoe
Tuesdays, 5:00 p.m. to 8:00 p.m.
Call 226-534-9772 before 4:00 p.m. or 226-534-9794 after 4:00 p.m. to book an appointment
A full list of care options is available at www.ngh.on.ca/find-a-doctor
Emergency Care
If you are experiencing a medical emergency, call 911 or go to your nearest Emergency Department. Hospital staff and physicians are working tirelessly during this busy period and appreciate the public’s patience, understanding, and kindness.