The Norfolk County Public Library is preparing for a major digital transformation that will temporarily disrupt some services across all branches next week.
Library officials say the system upgrade is part of a long-term plan to provide a more intuitive and reliable experience for patrons. The transition includes migrating to a new collection management system and launching a new website in the coming weeks.
A temporary service disruption will take place from Sunday, February 1, through Thursday, February 5, 2026. During that time, online services, account access, holds, renewals, and payments may be limited or unavailable.
Despite the technical changes, all physical library branches will remain open, and residents can still browse and borrow materials, attend in-person programs, and use library spaces. Exterior return slots will also stay open, except at the Waterford Branch, which is currently closed due to water damage.
Library officials say fines will not accrue during the transition, and returned items will be backdated once the new system is live. Patrons are encouraged to save any important account information before February 1. Staff say the short-term inconvenience will lead to a significantly improved library experience for the community.